Refund policy

We have a 7-day return policy, meaning you can request a return within 7 days of receiving your item.

Returns are conditional. Your item must be in the same condition as when you received it, unworn or unused, with tags on, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, you can contact us at info@peachywhisper.com. Please note that returned items must be sent to the following address: 2B6-4675 Steeles Ave E, Scarborough, ON M1V 0B7

If we accept your return, we will send you a return shipping label with instructions on how and where to send the package. We do not accept items returned without a return request.

For any return-related issues, please contact us at info@peachywhisper.com.

Damage and Problems
Please inspect your order upon receipt. If the item is defective, damaged, or the wrong item was sent, please contact us immediately so we can assess and correct the problem.

Exceptions/Non-Returnable Items
Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized products), and personal care products (e.g., intimate apparel, toys, and toiletries). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

We regret that we do not accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you receive the desired item is to return it and purchase a new item separately when the return is accepted.

EU 14-Day Cooling-Off Period
Notwithstanding the foregoing, if the goods were shipped to the EU, you have the right to cancel your order or return it within 14 days without giving a reason. As mentioned above, your item must be in the same condition as when received, unworn or unused, tagged, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
We will notify you after receiving and inspecting your returned goods whether your refund is approved. If approved, the refund will be returned to your original payment method within 10 business days. Please remember that your bank or credit card company also needs time to process and post refunds.

If you have not received your refund 15 business days after we approve your return, please contact us at info@peachywhisper.com.